If you are not 100% satisfied with your purchase for any reason, just contact us or visit our Returns page and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the United States. Return your order to us within 90 da

If you are not 100% satisfied with your purchase for any reason, just contact us or visit our <a href="https://birch-robot.returnrabbit.app">Returns</a> page and we&#x2019;ll be happy to provide a FREE pre-paid return label for any order shipped within the United States. Return your order to us within 90 days and we&#x2019;ll process a full refund back to the original payment method.In the rare case that you receive an item that is damaged or defective, or we made an error processing your order, please contact us right away. We will make it right! If it is past 90 days and the product is in its original condition, we will only be able to offer store credit. Customers will be responsible for shipping costs for orders past 90 days.&#xA0;

What’s your return policy?

Yes, we offer exchanges within 90 days of purchase. Items must be returned in their original condition to be eligible for an exchange. Contact us at support@birchrobot.com or visit our Returns page to start the exchange process.

Yes, we offer exchanges within 90 days of purchase. Items must be returned in their original condition to be eligible for an exchange. Contact us at <a href="mailto:support@birchrobot.com">support@birchrobot.com</a> or visit our <a href="https://birch-robot.returnrabbit.app">Returns</a> page to start the exchange process.

Do you offer exchanges?

Click here to start a return or exchange.

<a href="https://birch-robot.returnrabbit.app">Click here</a> to start a return or exchange.

Automated Returns and Exchanges

Birch Robot

Returns & Exchanges

Clock Setup Instructions

Clock Not Keeping Time

Loose Hour or Minute Hand

Shaky Pendulum Movement

Troubleshooting

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

Do you offer free shipping?

Do you ship worldwide?

When will my order ship?

How long will it take for my order to arrive?

Where does Birch Robot ship from?

What if my package gets lost or arrives damaged?

Shipping & Delivery

Can you tell me about your Lifetime Guarantee?

Can I see your clock instructions?

Where are your clocks made?

Do Birch Robot clocks make any ticking sound?

What are Birch Robot Clocks and Accessories made from?

Is there any assembly required?

About Our Pendulum Clocks

Do you offer wholesale?

Do you do custom clocks?

Miscellaneous