Lifetime Warranty

We make our clocks to be enjoyed for years to come, and we stand behind every one we make.

Birch Robot clocks are backed by our Lifetime Warranty against defects in materials and workmanship. If your clock develops a problem during normal use, please contact us at [email protected] and we'll be happy to help.

What does the Lifetime Warranty cover?

Our Lifetime Warranty covers manufacturing defects and product failures that occur during normal use, including problems with your clock's movement or other components.

Depending on the issue, we may provide a:

• Replacement clock movement
• Replacement part
• Repair
• Replacement clock

Our customer service team will help determine the appropriate solution based on the issue you're experiencing.

In some cases, we may ask you to perform a few simple troubleshooting steps or provide a photo or short video so we can better understand the problem.

What if my clock stops working?

Please contact us at [email protected] with a description of the problem.

Many clock issues can be resolved by replacing the clock movement or another small component. If a replacement part is the best solution, we'll provide instructions to help make installation as easy as possible.

Whatever the issue, our goal is to help get your Birch Robot clock working and back on your wall.

What isn't covered by the Lifetime Warranty?

Our Lifetime Warranty covers product defects and failures during normal use. It does not cover accidental damage, misuse, neglect, loss, improper handling, unauthorized modifications, or normal cosmetic wear.

That doesn't mean we won't help.

If something happens to your clock—such as a small wooden piece or another replaceable component becoming accidentally damaged—please reach out to us. We carry replacement parts for many of our clocks and will always do our best to help.

What if I purchased my clock from a store?

If you purchased a genuine Birch Robot clock new from an authorized Birch Robot retail partner, you're welcome to contact us directly for product support.

We may ask for reasonable proof of purchase, such as a receipt, order confirmation, or gift receipt.

What about a secondhand Birch Robot clock?

If you purchased or received a Birch Robot clock secondhand through eBay, Facebook Marketplace, a thrift store, garage sale, or private-party sale, please feel free to contact us if you need assistance.

Warranty eligibility may depend on the original purchase, but we're still happy to help secondhand owners whenever possible. If your clock needs a replacement movement or another small part, we'll do our best to help you keep it running.

Is the Lifetime Warranty the same as the 90-day return policy?

No. Our 90-day return and exchange policy and our Lifetime Warranty are separate.

Our 90-day policy covers eligible returns and exchanges if you change your mind about your purchase. Our Lifetime Warranty provides ongoing support for covered product defects and failures.

Even after your 90-day return period has ended, please contact us if you experience a problem with your clock.

How do I request warranty assistance?

Email us at [email protected] with:

• Your name
• Your order number, if available
• The clock you own
• A brief description of the problem

If you purchased your clock from an authorized Birch Robot retailer, please include proof of purchase when available.

We'll take it from there and help determine the best solution.